In this video, you met the report you’ll build in this course: it answers a question about customer feedback and lists the message IDs behind every count, so you can check each number yourself. Here’s what to keep from it.
Key Points
- Someone on a support team reads customer feedback and asks: which of this week’s messages are about delivery? In this course, you’ll build the report that answers that question.
- Three of this week’s six messages are about delivery. The report also lists their IDs, so you can open each message and check the count.
- On next week’s messages, the same report finds three of five about the app.
- Right now, a second report means copying your counting loop and changing the topic. Fix one copy, forget the other, and the two reports stop agreeing.
- In this course, you’ll write each rule once, as a small function with clear inputs and results. Then you’ll combine those functions into a report that works for any topic and any set of messages.
- In the project, you’ll plan this report, build it on two sets of messages, add a function of your own, and explain your report to the mentor, message by message.
- AI can write useful code. Learning programming helps you understand how that code works. It also helps you describe what you want and adapt the result. That’s what lets you explain every number in your report.
- You should already be able to count matching records with a loop and a condition. You’ll write your code in RealJS exercises, in your browser.
The Report You’ll Build
This week’s messages:
| ID | Topic | Text |
|---|---|---|
| M-301 | delivery | Box came late |
| M-302 | billing | Charged twice |
| M-303 | delivery | Wrong address |
| M-304 | app | Login fails |
| M-305 | billing | No refund yet |
| M-306 | delivery | Left in rain |
Asked about delivery, the report answers with three of this week’s six messages and their IDs:
delivery 3 of 6
M-301
M-303
M-306
Next week’s messages:
| ID | Topic | Text |
|---|---|---|
| M-701 | app | Crashes on start |
| M-702 | returns | No label |
| M-703 | app | Reset fails |
| M-704 | delivery | Parcel lost |
| M-705 | app | Search is empty |
Asked about the app, the same report answers with three of five:
app 3 of 5
M-701
M-703
M-705
First up is the lesson Name a Reporting Rule and Call It.
You can keep a local reference copy of this course’s source code. Try the exercises before opening the completed solutions: